RETURNS & CONSUMER SAFETY
CAVIAR - OUR COMMITMENT TO YOU, IS GUARANTEED!
Authenticity Guaranteed: Our caviar undergoes rigorous checks, meeting international and domestic standards from agencies like CITES, USDA, and the FDA. Overseen by a dedicated compliance officer, each purchase and sale is meticulously monitored. Additionally, every batch is DNA-tested to ensure its genuine quality.
Freshness Guaranteed: From our specialized caviar preservation techniques to cold-packing within climate-controlled environments, we uphold the highest standards in maintaining freshness. Each order is enclosed in thermal containers and expedited via overnight delivery. With close monitoring of every shipment, we ensure a timely, fresh delivery every time.
Pricing Assurance: If we run a sale within 5 days of your purchase, rest assured with our 5-Day Price Match Guarantee. No questions asked. Must be the exact product and size.
Best Value Guarantee: Spotted the same type of caviar, in the 4 ounces or more weight range, at a lower price on Amazon or Whole Foods online store? Challenge accepted! We are dedicated to offering you the best value for your money. If you find a comparable caviar product of 4 ounces or more at a lower price at these online stores — even after stacking the sales offered on our HOT DEALS page, the discount codes, our "volume discount" deals, and our free shipping over $250 on the first 10 pounds — and still believe you’re not getting the best value for our personalized fresh-packed service compared to the competition’s preserved or heat-treated caviar, please email us the link to the competitor's page to info@realgourmetfood.com. We will create a personalized discount code for you to ensure that all our current combined offers stack up to the deepest deal we can possibly provide for you. For a fair match, the caviar should be of the same grade, have the same processing technique, be from the same genotype, origin, and have identical salt content. Simply labeling a product "Sturgeon Caviar" does not qualify; the page link must specify the exact type of sturgeon fish. This offer excludes Amazon wholesale or business websites and Whole Foods physical stores. Caviar gift sets are not eligible for the Best Value Guarantee due to the unique and exceptional offerings in each set. To qualify for our Best Value Guarantee, the competitor must offer the same product at the exact time you are making your purchase with us. Customers are required to present the qualifying link or a full-page screenshot with the URL displaying the link with product, size, origin, genotype and price to us before their purchase here: email us. Allow 1-2 business days for a reply with our custom deepest discount code for you. We give you peace of mind by ensuring you get the best value with uncompromised quality. We will review the deal you found and will provide you with the best value we can by offering the deepest discount code we can. Our goal is to offer top-quality caviar with exceptional service, catered to every budget for everyone to enjoy. We are committed to providing you with exceptional value, and our Best Value Guarantee ensures that you get the best value we can possibly extend.
BEYOND CAVIAR: OUR UNWAVERING DEDICATION TO GOURMET EXCELLENCE
Authenticity Guaranteed: Our range of gourmet products is meticulously vetted by our trusted importing partners. These partners adhere to international and domestic standards, ensuring the authenticity and quality of every product. Each item is sourced from reputable producers who share our commitment to excellence.Freshness Guaranteed: We take great pride in preserving the freshness and quality of our gourmet products. Our importing warehouse partners employ state-of-the-art cold-chain logistics for perishable items and ensure careful packaging for all shipments. This guarantees that every order arrives in peak condition.Pricing Assurance: Enjoy peace of mind with our comprehensive 5-Day Price Match Guarantee. If you find a lower price for the exact product and size on our website within five days of your purchase, we'll match it. This applies to all our gourmet offerings, ensuring you get the best value for your money, always.Best Value Guarantee: Found the same exact gourmet product at a lower price on Amazon retail or Whole Foods online? Challenge accepted! We are dedicated to offering you the best value for your money. If you find a comparable gourmet product at a lower price at these online stores, and even after stacking the sales offered on our HOT DEALS page, the discount codes, and our free shipping over $250 on the first 10 pounds, you still believe you’re not getting the best value, please email us the link to the competitor's page at info@realgourmetfood.com. We will create a deeper discount code for you to use. The product must be identical in brand, size, series, type, quality, and origin. The competitor’s product must be at its regular, non-sale price. We consider the total cost, including shipping, to ensure a fair comparison. This policy does not apply to Amazon wholesale or business sites or Whole Foods brick-and-mortar stores, and it does not cover gift sets as each set is uniquely curated. To qualify for our Best Value Guarantee, customers are required to provide us with the qualifying link or a full-page screenshot showing the link, product, size, and price before making their purchase. The competitor must offer the same product at the exact time you are making your purchase with us. We are committed to providing you with the best value, ensuring you always receive the best deal without compromising on quality. If you find a lower price for the same gourmet product on Amazon or Whole Foods online, we will review the deal you found and offer you a deeper discount code. Please allow 1-2 business days to reply. Our goal is to offer top-quality gourmet products with exceptional service, accommodating every budget for everyone to enjoy.
- Our business practices follow the Florida Food Safety Act, FDA, and other pertinent federal, state, and local food safety rules and regulations.
- Our corporate mission is to safeguard public health and promote public welfare by protecting the consuming public from injury by product use and by protecting the purchasing public from injury by merchandising deceit.
- Our warehouse uses special, secure temperature and humidity-controlled packaging technology to assure safe food transportation to its destination. Our warehouse ALWAYS orders an overnight shipment of perishable frozen goods from the carrier or appropriate next-day service provided by the carrier.
- From time to time, manufacturers change the look of their packaging or their labels. Sometimes for season. Other times to update general information. We do our best to have updated photos, but cannot guarantee every change as we are not alerted when this happens.
- Any accidental transportation damage must be addressed with the shipping carrier in accordance with their specific policy.
- It is solely the customer's responsibility to ensure that the carrier gains proper access to the property for delivery. Any specific carrier instructions must be relayed to Real Gourmet Food at the time of placing the order. If there is a gate, customer must ensure that gate is accessible to the carrier. If the carrier is unable to gain access for any reason including, but not limited to onsite construction, onsite hazard, limited gate access, limited building entry, or any other reason, customer must contact the carrier directly for immediate assistance to discuss rerouting or alternative pickup arrangements.
- Purchases assisted by our sales team via draft orders by phone, email, or in person follow all same policies found in the footer of this website.
- If customer requests Real Gourmet Food's shipping center partners to file a claim with a carrier, the customer must submit all evidence in writing with all photographs attached and any additional proof needed for the claim to info@realgourmetfood.com within 48 hours of incident. Please provide photographs of the exterior of the package, interior and any evidence leading to spoilage such as product defects and melted ice from delayed delivery. Carriers typically take up to two weeks, or sooner, to respond to claims from the day they are filed.
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Real Gourmet Food is not responsible for any carrier delivery errors, omissions, or delays. Once the product is handed off to the carrier, Real Gourmet Food updates the customer via email with the tracking number. Customers should contact the carrier directly with all shipping concerns.
- To prevent our products from the risks associated with spoilage, contamination, or misbranding, we cannot resell returned food items. Hence, we have to discard returned food.
- For public safety reasons, all food sales are FINAL SALES. No return or exchange claims will be accepted with the exception of the specific RETURNS AND EXCHANGES POLICY Below.
- All delivery dates are approximate estimates from the carriers. Real Gourmet Food is not liable for any damage as a result of any delay or failure to deliver for any reason including, but not limited to, problems with suppliers, embargos or other governmental acts, regulations or requests, fire, flood, accidents, sabotage, strikes, slowdowns or other labor difficulties, war, riot, delays in transportation, or defaults of common carriers. In the event of any such delay, the date of delivery shall be extended for a period of time equal to the time lost because of the delay. A buyer’s exclusive remedy for Real Gourmet Food's inability to deliver for any reason shall be the rescission of this agreement, which the buyer can only exercise before our warehouse has handed over the product to a carrier at any point of shipment.
- Agreeing to Real Gourmet Food's terms and conditions shall constitute the entire agreement between Real Gourmet Food and the buyer. No term or provision of this agreement may be amended, waived, discharged, or terminated orally, but it can happen through an instrument in writing that is signed by all parties, except as otherwise expressly provided herein.
- The agreement and all rights hereunder shall be construed in accordance with and governed by the laws of the State of Florida (without regard to any rules or principles of conflicts of laws that might look to any jurisdiction outside of the State of Florida). The parties irrevocably submit to the jurisdiction of any federal or state court located in Miami-Dade County, Florida, and each party irrevocably agrees that any action may be heard and determined in the aforementioned federal or state courts. The parties further irrevocably waive to the fullest extent that each may effectively do so, the defense of an inconvenient forum to the maintenance of any action in Miami-Dade County, Florida.
- In the event of any dispute arising out of or relating to this transaction (whether a suit is brought or not), the unsuccessful party in such a dispute shall pay to the successful party all costs and expenses incurred by the successful party, including reasonable attorney’s fees like paying for the attorney and other costs.
RETURNS AND EXCHANGES
Perishable Product:
All merchandise is guaranteed to be fresh leaving our warehouse and should be inspected immediately upon arrival by the buyer. If for any reason you have identified a quality-related issue, please contact us immediately to request a return authorization number for a return back within 24 hours. Please state if you would like an exchange or a refund of the purchase price for the product (less shipping and handling fees). Please keep all packaging intact for any returns. If an exchange is requested, the replacement product will be shipped as soon as we have processed and confirmed your claim. It is the buyer's responsibility to refrigerate products upon arrival. Real Gourmet Food emails all carrier tracking information to the buyer.
Non-perishable Product:
If you choose to return an unopened, unused non-perishable item for credit, a 25% restocking fee will be applied to the value of the product and deducted from your return and you will be responsible for the return shipping fees. Please do not send back a return without an RA (return authorization) number. It will not be processed.
Cancellation Policy:
We strive to ship your products as quickly as possible on our shipping days, Monday through Thursday (or the next business day during holidays). We understand plans can change. If you need to cancel your order, please notify us within one hour of placing it. If we receive your request within this time frame, we can cancel the order and process a refund, minus the credit card transaction fee. For return requests that meet the requirements above, kindly email us within one hour: info@RealGourmetFood.com . Subject Line: Return Request.
You may also email any questions to us before placing an order to: info@RealGourmetFood.com
