Privacy Policy
Privacy Policy
Effective Date: February 21, 2022
We Respect Your Privacy
At Real Gourmet Food, your privacy is of utmost importance. This Privacy Policy explains how we collect, use, share, and protect your personal information. By accessing our website or using our services, you agree to this Privacy Policy.
What Information We Collect
We collect various types of information to provide the best products, services, and experiences:
- Contact Information: Name, address, phone number, email address.
- Purchase Information: Items purchased, customizations, payment method and details, billing and shipping addresses, and contact information for order updates.
- Profile and Account Information: Account password, saved shopping preferences, registry details, and account activity.
- Device and Browsing Information: Device identifiers, IP addresses, browser settings, cookie data, and browsing activity on our website.
- Automatically Collected Information: Details such as date and time of visits, referring and exit websites, and interactions with our site or mobile application.
How We Collect Information
We collect information through:
- Our Website: Information you provide when you browse or make a purchase.
- Social Media: Information shared via social platforms like Facebook, Instagram, Pinterest, or any others.
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Cookies and Other Technologies:
- Cookies (persistent or session-based).
- Web beacons/tags embedded in emails or websites.
- Log files automatically created during site use.
- Other similar technologies.
How We Use Information
We use your information to:
- Process Orders: Fulfill purchases, process payments, and communicate about your orders.
- Personalize Your Experience: Remember preferences, track browsing activity, and suggest relevant products.
- Respond to Inquiries: Handle requests, surveys, and concerns.
- Marketing and Advertising: Send promotional communications and customize the marketing you see.
- Improve Business Operations: Conduct research, enhance services, and detect fraud.
- Legal Compliance and Safety: Address court orders, subpoenas, or safety issues.
How We Share Information
We may share your information under the following circumstances:
- With Social Media Platforms: For functionalities like login or sharing purchases.
- During Business Transactions: Mergers, acquisitions, or reorganizations.
- With Legal Authorities: As required to comply with legal obligations or prevent harm.
We do not sell your personal information for third-party marketing purposes.
Online Advertising and Third Parties
We work with third-party advertisers to customize ads, track activity, and display relevant content. These partners may collect information using cookies or other methods described above.
Your Choices
You have the right to:
- Opt-Out of Marketing Emails: Use the “unsubscribe” link in emails or contact us at info@realgourmetfood.com.
- Opt-Out of SMS / text messages: Simply reply "Stop". Standard carrier message and data rates may apply.
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Opt-Out of Direct Mail: Contact us at info@realgourmetfood.com
with your name and mailing address to stop receiving direct mail. - Access and Update Information: Log in to your account or contact us to access and update your information.
- Manage Social Media Sharing: Adjust privacy settings on social platforms.
Security and Fraud Protection
We take steps to secure your personal information, but no method is completely secure. Protect your account by:
- Using strong, unique passwords.
- Regularly reviewing account activity.
- Installing anti-virus software.
- Logging out of sessions, especially on public devices.
If you suspect fraudulent activity, email us at info@realgourmetfood.com.
Notices and Disclosures
- Third-Party Links: We are not responsible for the privacy practices of third-party sites linked on our website.
- Do Not Track Signals: We do not guarantee response to browser Do Not Track signals.
- California Privacy Rights: California residents may request details about personal information shared with third parties for direct marketing. Real Gourmet Food does not sell personal information without consent.
- Children’s Privacy: We do not knowingly collect information from children under 13 without parental consent.
International Customers
We currently ship only within the United States. Information collected on our website may be transferred to and processed in the U.S. or other jurisdictions with differing data protection laws.
Removing Personal Information
You may request the deletion of your account and personal data by contacting us. Deletion requests may take up to 30 days to process.
SMS Marketing and Notifications
By opting into SMS marketing, you consent to receive order updates, abandoned cart reminders, and promotional messages. Message frequency varies.
- To unsubscribe, reply “STOP” to any message.
- Standard carrier message and data rates may apply.
- For help, text “HELP” or contact info@realgourmetfood.com.
We reserve the right to change our SMS short codes or contact numbers and notify you accordingly.
Updates to This Policy
We may update this Policy periodically. Changes will apply to previously collected information as permitted by law. Updates will be posted on our website with the revised effective date.
For questions, contact us:
- Email: info@realgourmetfood.com
Let customers speak for us
What customers think about the store
Real Gourmet Food offers an exceptional selection of high-quality gourmet products, delivering fresh and delectable items with prompt and efficient service. Customers rave about the outstanding taste and presentation of their caviar, earning praise for its ric...
