Returns & Direct Purchases
Returns & Direct Purchases
Cookware & Serveware
Returns & Authorization (Direct Purchases Only)
If you choose to return an unopened and unused cookware or serveware item purchased directly from RealGourmetFood.com, a 25% restocking fee will be applied to the product value only and deducted from your return.
Shipping fees are non-refundable, and you are responsible for return shipping costs. Returns cannot be processed without an approved Return Authorization (RA) number, which must be obtained prior to sending any item back.
This policy applies only to products sold directly by Real Gourmet Food and does not apply to third-party or affiliate purchases.
Tyent Brand Products
Authorized Tyent Dealer
Real Gourmet Food is an authorized Tyent dealer. All customers purchasing Tyent brand products through RealGourmetFood.com are required to adhere to Tyent USA, LLC’s official policies regarding warranties, returns, and terms & conditions.
In the event of any conflict between Real Gourmet Food policies and Tyent USA, LLC policies, Tyent’s official policies shall govern.
For full details, please visit Tyent’s official guarantee page:
https://realwater.mytyent.com/about/guarantee/
Please note: Clicking this link will redirect you to Tyent’s official website, a third-party site.
Returns & Authorization
All returns of Tyent products must be authorized by Tyent USA, LLC prior to return.
- A 15% restocking fee (calculated from the total purchase price) is required
- The restocking fee must be collected in advance by Real Gourmet Food
- The restocking fee is remitted directly to Tyent and is non-refundable once collected
- Shipping costs are non-refundable
Returns sent without proper authorization will not be accepted.
75-Day Trial (Residential Units Only)
As a Tyent USA retail customer, you may take advantage of a 75-day in-home trial to experience your new Tyent water ionizer.
If you are not completely satisfied, you may return the unit within 75 days of purchase, subject to:
- Tyent return authorization
- Return shipping costs
- A 15% restocking fee
Important limitations:
- Applies to residential water ionizer units only
- Does not apply to stand-alone filters or portable ionizers
- Applies to first-time Tyent customers only
- Valid for retail purchases in North America (U.S. and Canada)
- Does not apply to wholesale purchases, trade-ins, upgrades, or promotions
Tyent machines are fully adjustable for your source water. Customers are encouraged to contact Tyent technical support for assistance before pursuing a return.
Tyent Lifetime Guarantee
Tyent products purchased through Real Gourmet Food are covered by the Tyent Lifetime Guarantee for units purchased on or after January 15, 2010.
- Tyent will repair or replace qualifying units with performance issues
- Replacement units will be comparable in model and functionality
- Shipping costs are not included
This guarantee does not cover intentional or accidental damage, including misuse or impact-related damage.
Payment Terms
Payment in full is required prior to shipment. Orders will not ship if payment is declined or not successfully processed.
Order Cancellation
If you need to cancel an order placed in error, please contact us immediately:
info@RealGourmetFood.com
561-299-0192 (text messages accepted)
Questions Before Ordering
Customers are welcome to email questions before placing an order at:
By placing an order with Real Gourmet Food, you acknowledge and agree to these policies. Our goal is to provide a clear, transparent, and seamless purchasing experience.
Let customers speak for us
What customers think about the store
Real Gourmet Food offers an exceptional selection of high-quality gourmet products, delivering fresh and delectable items with prompt and efficient service. Customers rave about the outstanding taste and presentation of their caviar, earning praise for its ric...
